Frequently Asked Questions

Tracking your order from Bubble Fish is easy and convenient. Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the status and location of your package as it makes its way to you. Simply click on Track Shipment icon in the email and enter the tracking number to access real-time updates on the whereabouts of your order. If you have any questions or concerns about tracking your order, please don't hesitate to reach out to our customer service team for assistance. We are committed to ensuring that you receive your Bubble Fish products in a timely and secure manner.

Yes, you can cancel your order within 12 hours of placing it. If you wish to cancel your order, please email to bubblefishes@proton.me as soon as possible with your order number. We understand that circumstances can change, and we want to ensure that you are completely satisfied with your experience at Bubble Fish. After 12 hours, we begin processing orders to ensure timely delivery, so we may not be able to accommodate cancellations after that time. Thank you for understanding.

At Bubble Fish, we offer the option to choose the fragrance for most of our wax melts and wax fresheners. If you would like to customize the wax melts to a specific colour or packaging, please contact us by email or WhatsApp to discuss your preferences. We are dedicated to creating personalized and unique handmade products that cater to our customers' individual tastes and preferences.

If you receive damaged products from Bubble Fish, please email to bubblefishes@proton.me as soon as possible and within 14 days to arrange for a refund or replacement. We understand the disappointment of receiving damaged items and want to make it right for you. Our customer service team will work with you to resolve the issue promptly and ensure that you are satisfied with your purchase. Thank you for choosing Bubble Fish and we apologize for any inconvenience caused by the damaged products.

We want you to be completely satisfied with your purchase. If any reason you are not happy with your order, you may return it within 14 days of receiving it. To initiate a return, please contact us by email at bubblefishes@proton.me and provide proof of purchase. Please note that the buyer is responsible for the return postage. We reserve the right to refuse any returns that do not meet our return policy requirements.